Contentsquare (incl. Heap, Loris)
heap.ioThird parties Contentsquare (incl. Heap, Loris) discloses as processing data on its behalf.
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Subprocessors disclosed
| Ada | Customer support and ticketing services |
| Atlassian | Customer support and ticketing services |
| AWS | Data hosting for the following plans: Pro & Enterprise and Experience Analytics Extension to Product Analytics (“DXA Extension”) |
| Azure | Data hosting for the following plans: Pro & Enterprise and Experience Analytics Extension to Product Analytics (“DXA Extension”) |
| Daily.co | Hosting of recordings* and name and duration of test |
| Deepgram | Speech-to-text services |
| OpenAI | Provides Large Language Model (LLM) |
| Postmark | Email delivery service |
| Salesforce (incl. Heroku, Slack) | Tableau Dashboard reporting feature |
| Snowflake (incl. Observe) | Data warehouse |
| Tremendous | Participant rewards provider |
| turbopuffer | Vector database search and index service |
| Twilio (incl. Segment, SendGrid) | Data hosting |
| Zendesk | Customer support and ticketing services |