Freshworks
20
Vendors
Vendors
| A | Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. |
| A | Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers. |
| AWS | Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers. |
| Azure | Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console. Cosmos Data (Microsoft Corporation) is used by Freshworks to process customer activity events — such as messages received, conversations resolved, or assignments made — so they can be reflected in near real-time dashboards within the product, typically within a few minutes. |
| C | Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat. |
| C | Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. |
| D | Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations |
| D | Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory. |
| E | e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products. |
| F | Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc. |
Change history
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Zendeskremoved from the public vendor list
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Striperemoved from the public vendor list
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SmartBearremoved from the public vendor list
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Recall.airemoved from the public vendor list