27
Subprocessors disclosed
| AssemblyAI | Providing audio transcription services for FireHydrant |
| Automattic | Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. |
| AWS | Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. |
| Azure | AI functionalities using models derived from Microsoft Azure OpenAI. |
| Bugsnag | Provides us with error tracking and reporting for FireHydrant services |
| Cloudflare | Delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. |
| Databricks | Used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations. |
| Datadog | Provides performance measurement and log analysis for FireHydrant services. |
| Dropbox | The quote is sent for signature through DropboxSign. |
| e6data | Provides a high-performance SQL query engine that runs on top of the analytics data lake platform. |
| GCP | Google Translate offers translation of agent and customer interaction messages so that an Agent can provide support to an end-user who speaks a different language. |
| Honeycomb | Provides performance measurement and log analysis for FireHydrant services. |
| Intercom | Provides support functions and communications for FireHydrant services. |
| Merge | A platform which helps enable integration between freshworks products and other software applications. |
| Pusher | Supports FireHydrant services by providing real-time browser updates |
| Rchilli | Used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System. |
| Recall.ai | Providing video transcription services for the FireHydrant services |
| Salesforce (incl. Heroku, Slack) | Provides sales and support automation for FireHydrant services. |
| Sinch (incl. Mailgun) | Email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users. |
| Snowflake (incl. Observe) | Analytic data warehouse provided as Software-as-a-Service (SaaS) to support dynamic and on-the-go reporting and analytics features in its products. |
| Stripe | Support FireHydrant customers to purchase and process credit card transactions in FireHydrant. |
| Twilio (incl. Segment, SendGrid) | Provides a platform to programmatically initiate and receive calls, SMS, or Whatsapp messaging. |
| Velt | Providing realtime text collaboration tooling within the FireHydrant services. |
| Wiz | Used to continuously scan and analyse cloud environments for risks,including Data Security Posture Management, vulnerability management, misconfigurations, and exposure detection. |
| Workato | Integration platform that will be used to build integrations between Freshworks products and other software. |