35
Subprocessors disclosed
| Anthropic | LLM provider for Sendbird's AI Agent product (customer-facing inference) and internal development workflows including code generation and review, powered by Anthropic's Claude API |
| AssemblyAI | Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality |
| Atlassian | Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations |
| AWS | Used to run API services and main storage services |
| Azure | Used to power AI features like language model inference and document parsing |
| Bird (incl. SparkPost) | SMS service provider |
| Cartesia | Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality |
| Cerebras | Cloud-based AI inference infrastructure to support Sendbird’s AI agent features |
| Cohere | Improves quality of RAG process in AI products by reranking API powered by Rerank models |
| CyberHaven | Data Loss Prevention (DLP) solution |
| Datadog | IT infrastructure monitoring |
| Docusign | Electronic signatures provider |
| Drata | Compliance monitoring tool and Trust Center |
| Fireworks AI | AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models. |
| Fivetran (incl. Census, dbt Labs) | Data pipeline platform |
| FriendliAI | LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpoints |
| GCP | Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development |
| Langfuse | Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application |
| Lexion | Contract management system |
| LiveKit | Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality |
| Looker | Business intelligence platform |
| NHN Cloud | SMS service provider |
| OpenAI | Provides processing of large language models via API |
| Panther Labs | Security information and event management |
| Sentry | Error monitoring software |