Twilio (incl. Segment, SendGrid)
segment.comThird parties Twilio (incl. Segment, SendGrid) discloses as processing data on its behalf.
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Subprocessors disclosed
| Adaptive Mobile | Prevention of illegal or unwanted communications over messaging services |
| Anthropic | Generative AI services |
| AWS | Cloud hosting, storage, email routing, video streaming, speech services, and generative AI |
| Azure | Speech recognition and generative AI services |
| ClickHouse | Cloud hosting and storage |
| DataBank | Cloud hosting and storage |
| Datadog | Operational monitoring |
| Deepgram | Speech-to-text and text-to-speech |
| Digital Realty | Cloud hosting and storage |
| DVELP/Sabio | Connectivity to customer Google CCAI instances for Flex |
| Elastic | Logging and search |
| ElevenLabs | AI summarization and sentiment analysis |
| Fivetran (incl. Census, dbt Labs) | ETL and data integration |
| GCP | Data storage and compute, speech recognition, and RCS message delivery |
| GoodData | Data analytics for Flex |
| Hex | Analytics and reporting |
| Honeycomb | Observability and application performance monitoring |
| Lakera | AI security monitoring and threat detection |
| Lumen | Cloud hosting and storage |
| Meta | WhatsApp message delivery |
| Mintlify | Document gating and personalized service configurations |
| OpenAI | Generative AI services |
| Plain | Customer support |
| Postmark | Outbound email messaging |
| Salesforce (incl. Heroku, Slack) | Customer support messaging |