Vonage
14
Vendors
Vendors
| A | Fraud prevention |
| AWS | Public cloud hosting/processing of AI voice services including text analysis for audio generation (Amazon Polly Text-to-Speech) and storing of call recordings. Public cloud hosting of voice platform, including signal and media processing. Storage of media and records of communications; Vonage AI - Call recording transcription; Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API); Public cloud hosting of SMS platform and Verified SMS service including signal and message processing, storage of message content and records of communication; Storage of Server Logs (SMS API); Public cloud hosting of data related to the 10DLC service.; Public cloud hosting of Conversation API platform, including signal and content processing. Storage of records of communications. Communications associated with specific channels (such as SMS or Voice) are as set forth above.; Public cloud hosting including signal and content processing; Public cloud hosting of Video API platform, including signal and message processing. Storage of message content and records of communications; Routing of media where China Relay is enabled; Public cloud hosting of Meetings API platform, including signal and message processing. Storage of message content and records of communications. Analysis of audio for text generation, Speech-to-Text.; Public cloud hosting of the services platform, including media and records of communications. Text analysis for audio generation (Amazon Polly Text-to-Speech).; Public cloud hosting of Reports API platform.; Public cloud hosting of the network API service including storage of phone numbers and IP addresses.; Storage of CDRs and Call Recordings including interaction content; Public cloud hosting/processing of AI voice services including Amazon Polly Text-to-Speech and storing of call recordings; Storage of CDRs, Call Recordings, voicemails and SMS delivery |
| BBrevo | Public cloud hosting of Email API platform, including signal and message processing. Storage of records of communications |
| C | Managed database services for the purpose of storing data of varying types to facilitate the operations of the voice API; Managed database services for the purpose of storing data of varying types to facilitate the operations of the messages API.; Managed database services for the purpose of storing data of varying types to facilitate the operations of the voice and messages API.; Managed database services for the purpose of storing details of Reports API’s incoming requests. |
| GCP | Used for automatic speech recognition. Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech; Public cloud hosting of messaging platform (when using Reports API with WhatsAPP API). Storage of message content and records of communications (Messages API); Used for onboarding a customer as an agent. To provide the business information about user interactions and offer a better user experience.; Public cloud storage of CDR records for SMS platform Google Verified SMS Service: Processing of AgentID and hashes from the Vonage platform and user device for verification; Public cloud storing of CDR records; Public cloud processing and providing analysis of audio for text generation, Speech-to-Text.; Public cloud hosting of reports platform. Storage of message content and records of communications; Cloud Infrastructure for storage of data; site analytics; Public cloud hosting of metadata.; Caching of Historic reporting and visualization; Providing real time transcription |
| IIBM | Public cloud hosting of voice platform, including signal and media processing. Storage of media and records of communications; Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API).; Public cloud hosting of SMS platform, including signal and message processing. Storage of message content and records of communications; Public cloud hosting of Conversation API platform, including signal and content processing. Storage of records of communications. Communications associated with specific channels (such as SMS or Voice) are as set forth above.; Public cloud hosting including signal and content processing |
| I | Processing of phone numbers for authentication purposes. |
| IInteliquent | Delivery of outbound SMS |
| N | Text analysis for audio generation; Voice transcription for voicemail |
| PPCI Pal | Processing of phone based payments (uses PCI Pal Agent Assist) |
Change history
17 events- RemovedZ
Zumigoremoved from the public vendor list
- RemovedVViber Media S.à r.l.removed from the public vendor list
- RemovedTwilioremoved from the public vendor list
- RemovedS
Sinchremoved from the public vendor list
- RemovedP
Ping Identityremoved from the public vendor list