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Vendors
Vendors
| A | Workfront leverages Aiven’s PostgreSQL cloud service as a database to store structured content for all Workfront customers that have selected to run Workfront on Azure. Aiven PostgreSQL is the primary data store of Workfront for customer data. |
A Akamai | Akamai provides Adobe with content delivery network services. |
| A | Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to assist with user activation and provide a more personalized onboarding experience. Users are provided with pop-ups, checklists, and options for how to explore product features. Appcues potentially processes marketing sales data (meaning details of pricing subscription data and transaction data) alongside limited personal data (such as name, email and location, user ID and, if users choose to, details of feedback). |
| AWS | Amazon Web Services (“AWS”) provides cloud hosting services for Adobe to host applications (including Experience Cloud, Creative Cloud and Document Cloud). AWS provides a broad suite of web service architecture to enable Adobe to manage its cloud-based products and services. For certain Adobe products, customer may have the ability to choose their primary hosting location subject to data center availability. For more information on available hosting locations for each product, please refer to the Security Whitepapers available on the Adobe Trust Center. |
| Azure | Microsoft Azure (Azure) provides cloud hosting services for Adobe Cloud Services (Experience Cloud, Creative Cloud, and Document Cloud). Adobe also offers the use of the Azure OpenAI service to provide features within Adobe Apps/Services where customers decide to use such features (e.g., AI Assistant in Adobe Acrobat). Azure is a full-service cloud platform. Data resides in Microsoft data centers but is managed day-to-day by Adobe (including strict access control protocols). For the limited categories where Microsoft Azure can access Adobe customer data, there are strict controls applied, and all processing is subject to a range of technical and organizational measures. For certain Adobe products, customer may have the ability to choose their primary hosting location subject to data center availability. For more information on available hosting locations for each product, please refer to the Security Whitepapers available on the Adobe Trust Center. |
| BBellSystem 24 | BellSystem 24 assists Adobe by providing customer care support services for the Adobe Creative Cloud and Document Cloud products in Japanese. They assist with providing self-service resources that allow Adobe’s customer care staff to manage customer requests quickly. Like our other customer care support services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route). |
| B | Black Forest Lab’s Flux video generation and video-modification models are available for users within Adobe Firefly and support aspects of generative fill functions in Photoshop and Express. |
| B | Box assists with the secure exchange of uploading and downloading files from user accounts for Adobe Learning Manager by providing a file transfer protocol service (known as FTP). To do so it processes the following data categories: name, username, email address, transactional information (e.g., information about data storage preferences), employment details, and technical usage information. |
| B | Adobe Document Cloud utilizes the Brave Search web search API. Brave processes queries constructed based on user inputs. URLs are returned to Adobe services from Brave’s own web index. Brave does not retain any data, but does process queries on Adobe’s behalf in customer facing workflows. Brave will process the queries constructed by Adobe services from customer inputs. IP addresses of the Adobe’s servers are known to the Brave service. |
| BBrightcove | As part of the Workfront Proof feature, Customers can upload videos to adjust viewer settings and add time-stamped comments. To facilitate this uploading, Brightcove provides Adobe transcoding services via their Zencoder product. This is used to return the video in a format suitable for preview display within Workfront. Brightcove has limited access to customer audio or video recordings when the service is requested. |
Change history
1 event- IndexedA
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