20
Vendors named
| Adobe | Notifications are coordinated using this application. |
| Appcues | Analyzes use of the application through programmed specific page events. |
| Atlassian | Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance |
| AWS | Support contract concierge function for Spend Optimization |
| Camunda | Workflow Orchestration Service |
| Customer.io | Sends application emails for customer configured alerts. |
| Egnyte | Secure File Sharing Tool |
| Elevio | Provides in-app support documentation services. |
| Fullstory | Analyzes user behavior while utilizing the application. |
| GCP | API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling. |
| Grafana | Analyzes System Metrics and provides Monitoring / Alerting |
| Okta | Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects. |
| Olark (Habla, Inc.) | Online chat support and AI After Hours support |
| Pendo | Analyzes how users are utilizing the application using programmed specific page events. |
| Qodo | Detects and analyzes user errors in the application. |
| Salesforce (+Heroku, Slack) | Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications. |
| SmartBear | Detects and analyzes user errors in the application. |
| Twilio (+Segment, SendGrid) | Sends application texts/SMS for customer configured alerts. |
| Zendesk | Support infrastructure on File Governance (Tricent) |
| Zoom | Video communication & collaboration solution. |