Realtime transport that delivers live updates to the Boom dashboard and to end user web chat sessions. Conversation events pass through Ably in transit, including end user contact identifiers and message content.
AI model inference for the generation and review of conversation responses. Anthropic does not use API data to train its models and retains data for no more than 30 days per its Data Processing Addendum.
Authentication and identity management for the Boom web dashboard, covering user accounts, organizations, and role membership. Processes Boom user account data (name, email address, profile image) only; end users of Boom's customers are not registered as Clerk identities.
Conversational voice AI for the platform's voice channel. Processes end user telephone numbers, display names, and live call audio in order to perform speech recognition, response generation, and speech synthesis, and returns call transcripts and summaries to Boom.
Internal productivity tools (email, documents, calendar) used by Boom personnel. May incidentally process personal data when customers communicate with Boom via email.