21
Vendors named
| AWS | Supplier SaaS platform compute services are hosted in AWS along with S3 buckets storing videos and images uploaded by research participants. |
| Crunchy Data | Customer and Scout data is stored in Crunchy Data. Hosted data includes scout PII and customer employee names, email addresses, and other sensitive information uploaded into missions by customers. |
| Daily | SaaS based video interview platform (real-time + recordings), if used in a mission by customer. If used, will contain customer name and email address; Scout email address; and video of the interview. |
| Datadog | Error reporting system used for monitoring the dscout platform. May contain researcher or scout information. |
| Deepgram | SaaS based automated transcriptions services for videos submitted by scouts. May contain scout personal information and customer sensitive information depending on the missions created by the customer. |
| Docusign | SaaS based contract/agreement storage for scout legal agreements, NDAs, and customer contracts. |
| GCP | Cloud AI products and services may be used to analyze research design, scout information and responses within the Supplier SaaS environment. |
| GMO Research & AI | Research partner for Japan. Data is stored in Japan. |
| Hansa Research Group | Research partner for India. |
| Honeybadger | Error reporting system used for monitoring the Supplier platform. May contain researcher or scout information. |
| Mailchimp | SaaS based email tool for communication with scouts & researchers. Will contain scout and researcher email addresses. |
| Multilingual Connections | Translation services for all regions. The company does use a global network of subcontractors to ensure proper localization; data is stored in the U.S. |
| OpenAI | SaaS based large language model, which may be used to analyze research design, scout information and responses. |
| Pactsafe | SaaS based contract/agreement storage for scout legal agreements, NDAs, and customer contracts. |
| Pendo | SaaS based product analytics service. |
| Respondent | Recruiting partner |
| Salesforce (+Heroku, Slack) | SaaS providers used by Supplier employees to manage customer relations. May contain customer contracts. |
| Smart Research | Research partner for Brazil and Latin America. |
| StatSocial | Niche recruiting based on social media aggregation. |
| TestingTime – part of the Norstat Group | Research partner for Europe. |
| Zendesk | SAAS based help desk software. Will contain researcher name and email address. May contain scout email address if a scout contacts us through Zendesk, or any data placed in the tool by a researcher during troubleshooting. |