26
Subprocessors disclosed
| Algolia | Data Host for Search Capabilities |
| AWS | Cloud Service Provider |
| Azure | Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services |
| Box | Content Management and File Sharing |
| Datadog | Application Monitoring |
| Forethought | AI-powered customer service and support automation platform |
| Fullstory | User Interface |
| GCP | Cloud Computing; Back-up Cloud Service Provider; Web service |
| Google Cloud EMEA | Back-up Cloud Service Provider |
| Grafana | Application Monitoring |
| International Business Machines (IBM) | Natural Language Processing and Cloud Service Provider |
| JW Platform | Video hosting and streaming services |
| Looker | Analytics |
| nCloud Integrators | Integration Services |
| New Relic | Application Monitoring |
| Okta | Authentication Platform |
| OpenAI | Cloud Service Provider for Certain Generative Artificial Intelligence features |
| Retell AI | Cloud-based AI voice agent development and deployment platform |
| Rivery Technologies | Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle |
| Salesforce (incl. Heroku, Slack) | Cloud Service Provider |
| Sentry | Application Monitoring |
| Snowflake (incl. Observe) | Data Warehousing |
| Sumo Logic | Log Management and Analytics |
| Twilio (incl. Segment, SendGrid) | Email Service Provider |
| Workato | Workflow and Integration Processing |