14
Subprocessors disclosed
| Ably | message delivery service to support real-time delivery of messages via messenger products |
| Anthropic | AI processing |
| AWS | Hosting, storage and processing (including AI processing) of Customer Data |
| Azure | AI processing |
| Bird (incl. SparkPost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services |
| Cartesia | AI processing (text to speech) |
| Cloudflare | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles |
| ElevenLabs | AI processing (text to speech) |
| GCP | AI processing |
| OpenAI | AI processing |
| PlanetScale | Database storage and caching |
| Sinch (incl. Mailgun) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services |
| Snowflake (incl. Observe) | Data warehouse services and processing (including AI processing) |
| Twilio (incl. Segment, SendGrid) | SMS and Phone functionality |