12
Vendors named
| AWS | LogicGate’s hosting platform |
| Azure | Microsoft 365 document viewer (editing w/account only) |
| Datadog | Enterprise log monitoring solution, access metadata & application logs |
| Fullstory | User insights service platform. User metadata only – all other PI & Customer Data excluded. U.S. only. |
| GCP | Workspace (email, storage, calendar) used during implementation, ticket resolution, and updates |
| Gong | Virtual meeting tool |
| OpenAI | OpenAI, L.L.C. (“OpenAI”) provides generative artificial intelligence (AI) services that enable data analysis, automated reporting, insights generation, and personalized recommendations while using secure, anonymized data handling. |
| Pendo | In-application customer support and data gathering |
| Planhat | Customer Success platform for use with Customer provided contacts |
| Salesforce (+Heroku, Slack) | Customer Relationship Management Platform, account mgmt, product feedback/data, service/support communications |
| Zendesk | Customer ticket management portal |
| Zoom | Virtual meeting tool |