17
Subprocessors disclosed
| Atlassian | Jira. Ticketing system used to track customer reported bugs, enhancements, and support requests. |
| AWS | Cloud infrastructure, hosting, storage, AI platform, and telephony services to support delivery and support of products and services. |
| Azure | Cloud infrastructure, hosting, storage, and AI platform services (Microsoft Azure, Azure OpenAI) to support delivery of products and services. |
| Box | FTP services enabling customers to share large files for troubleshooting. |
| Chronosphere | Used for collection, aggregation, and measurement of product metrics and statistics. |
| ClickHouse | Used to collect service and application logs related to Data Security Posture Management products and services. |
| Fivetran (incl. Census, dbt Labs) | Data transformation tool used to provide big data framework analytics. |
| GCP | Cloud platform, storage, AI platform, and communication services (Workplace/Gmail) for delivery and support of products and services. |
| Logz.io | Used to collect service and application logs related to products and services. |
| Observo | Used for error log optimization for products and services. |
| Okta | Used to provide authentication services. |
| Pinecone | Managed vector database platform used to store and search vector embeddings derived from customer backup data. |
| ReadMe | Troubleshooting documentation platform used in support of the Data Security Posture Management products and services. |
| Salesforce (incl. Heroku, Slack) | Customer support ticketing, case management (Service Console), and collaboration (Slack). |
| Snowflake (incl. Observe) | Big data framework used for analytics. |
| Twilio (incl. Segment, SendGrid) | Sendgrid email service used to send notifications about the products and services to customer support teams and/or customer contacts. |
| Zoom | Cloud-based communications platform used to support customer collaboration, including video meetings, VoIP, screen sharing, recording, and transcription. |