Jira. Ticketing system used to track customer reported bugs, enhancements, and support requests, including related AI-enabled features for issue management and administrative support.
Used for cloud infrastructure services to support delivery of products and services, such as facilitating support file transfers, logs, etc.; AWS cloud platform. Cloud services used in the delivery and support of products and services. (AWS control plane.).; NAS CD utilizes Amazon Web Services as part of its architecture.; Where supported, Customers can select a Rubrik managed AWS storage location for customer data.; Used for cloud infrastructure services to support delivery of products and services, such as facilitating support file transfers, logs, etc.; Used for cloud infrastructure services to support delivery of products and services, such as facilitating support file transfers, logs, etc.; Cloud AI inference platform (Amazon Bedrock) used to deliver Rubrik AI-assisted data intelligence features. Processes customer backup data fragments and user queries on a transient basis to generate natural language responses grounded in customer data.; Cloud AI inference platform (Amazon Bedrock) used to deliver Ruby AI-assisted features. Processes customer-submitted queries and associated metadata on a transient basis.; Amazon Connect is utilized as a global telephony platform to enable customers and partners to receive technical support services over the phone.
Microsoft Azure. Used for cloud infrastructure and hosting services to support delivery of products and services.; Where supported, Customers can select a Rubrik managed Microsoft Azure storage location for customer data.; Cloud AI inference and embedding platform (Azure OpenAI Service) used to deliver Rubrik AI-assisted data intelligence features. Processes customer backup data fragments and user queries on a transient basis to generate vector embeddings for semantic indexing and natural language responses grounded in customer data.; Cloud AI inference platform (Azure AI Foundry) used to deliver Ruby AI-assisted features. Processes customer-submitted queries and associated metadata on a transient basis.; Cloud AI platform (Azure OpenAI Service) used to enhance anomaly detection capabilities. Processes backup telemetry, threat indicators, file entropy metrics, and associated metadata on a transient basis to identify anomalous patterns and generate AI-assisted threat detection outputs for opt-in customers.
Google cloud platform. Cloud services used in the delivery and support of products and services (Google control plane).; Where supported, Customers can select a Rubrik managed Google Cloud Platform storage location for customer data.; Cloud AI inference platform (Google Vertex AI) used to deliver Ruby AI-assisted features. Processes customer-submitted queries and associated metadata on a transient basis.; Workspace / Gmail: Used as a customer support communication platform.