SingleStore utilizes JIRA for certain bug and ticket handling. Accordingly, some information that you submit into a support ticket may be processed by Atlassian.
Hosting services and storage; If you engage in email support via Gmail, Google receives basic contact info (e.g., name, email address). If you include other personal data in your support emails (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Google.
SingleStore utilizes PagerDuty to provide emergency ticket routing. Accordingly, some information that you submit into a support ticket may be processed by PagerDuty.
SingleStore offers the use of Slack to provide certain support offerings. If Customer utilizes Slack for such support offerings, Slack Technologies Limited is our Sub-processor with respect to Customers who use the Support Services outside of the U.S. and Canada.; SingleStore utilizes Salesforce to provide support ticketing and manage user relationships and communications.