32
Vendors named
| Adobe | Automation and management of marketing campaigns; personal data processed could include names, email addresses, browsing data, and interaction with marketing materials. |
| Analytix | Financial and accounting services for the management of the company's finances; personal data processed could include employee payroll information, vendor payment data, and other financial data. |
| Atlassian | Software used for managing product development, tracking issues, and organizing tasks; personal data processed could include employee names, email addresses, and content related to project management and product development. |
| AWS | Public cloud hosting of messaging platform, including signal and message processing (WhatsApp API). Storage of message content and records of communications. (Messages API). Hosting provider for Telnyx applications and data; Personal data contained in communications customers send or receive through Telnyx's Voice, API and SMS services. Potentially identifiable information includes message content or phone numbers. |
| Azure | Telnyx contracts with Azure (Microsoft) as a cloud hosting provider and serves as a hosting platform for Telnyx’s infrastructure. Azure tooling also performs critical functions such as backups, logging, and monitoring. |
| BILL | Bill.com is used for managing accounts payable and receivable; personal data processed could include vendor and client payment data, bank account information, and related transaction details. |
| Braintree | Secure payment processing services; processing of personal financial data, such as credit card details, for Telnyx's customers during transaction processing. |
| Cloudflare | Provision of CDN, DDoS protection, and Internet security services; data processed could include web traffic data and potentially personal data of website visitors, such as IP addresses and user agent strings. |
| Docusign | Software used for digitally signing documents; personal data processed could include names, email addresses, signatures, and content of documents requiring signature. |
| Domo | BI & analytics, processing and visualization of business data. |
| Dropbox | Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox. |
| Dwolla | Dwolla is used as a payment platform for business transactions; personal data processed could include names, financial data, transaction data, bank account information, and payment details. |
| Equinix | Network interconnections. Colocation data center services. |
| Fathom | Used for financial reporting, analysis, and forecasting, providing key financial insights and future projections for the business. Personal data processed could include financial performance data, accounting data, business metrics, and other data necessary for financial analysis and forecast generation. |
| Fullstory | Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions. |
| GCP | Public cloud processing and analysis of audio for text generation (Auto Speech Recognition) and Text-to-Speech; Personal data contained in communications customers send or receive through Telnyx's Voice API services. Potentially identifiable information includes voice content or phone number. |
| HubSpot | Enrichment of customer profiles using public and proprietary data sources; personal data processed could include names, email addresses, job titles, social media profiles, and company information. |
| IBM | Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). Personal data contained in communications customers send or receive through Telnyx's messaging API services, VoIP and SMS services. Potentially identifiable information includes message content or phone numbers. |
| Intercom | Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications. |
| Onfido | Service used for verifying identities of customers; personal data processed could include names, addresses, identification document information, and facial biometrics. |
| OpenAI | The OpenAI API is used to enhance our products and internal tools through AI-driven text generation and natural language processing capabilities. Example use cases include enabling AI-generated call summaries for customers, integrating voice commands for our internal admin portal, and various other applications that improve user experience and streamline operations. The categories of processed data may include text inputs, audio transcripts, API usage data, metadata, and other data provided through API requests. |
| Plaid | Plaid is used to connect with users' bank accounts to verify account holder’s information, authenticate accounts, and facilitate transactions. Personal data processed could include names, financial data, bank account information, and transaction details. |
| Proofpoint | Protection against email-based threats and ensuring compliance; personal data processed could include names, email addresses, and email content. |
| Salesforce (+Heroku, Slack) | CRM for managing customer interactions; personal data processed could include customer names, contact information, purchase history, and communications with Telnyx and within the Slack platform + Software used for inter-team communication and collaboration. |
| Salesloft | Salesloft is used as a sales engagement platform to help teams set and execute on sales strategies; personal data processed could include names, email addresses, contact history, and interaction data of potential and existing customers. |