16
Vendors named
| Atlassian | Processing of JIRA Support tickets |
| Attom | Used to search for property and real estate data |
| AWS | Integration Service is hosted on AWS infrastructure. Generative AI services for Cloud Software including Large Language Models (Claude model is available through AWS) |
| Azure | Hosting and providing virtual infrastructure. Generative AI services for All Cloud Software including Large Language Models. Personal data masking with Azure Cognitive Services when enabled by the customer |
| CTC System Management | Managing customer support cases |
| Epam | Support ticket resolution, site reliability engineering |
| GCP | Hosting and providing virtual infrastructure and generative AI services including Large Language Models. Looker services: Scalable, modern data analytics solution. Used in Automation Cloud to unify, transform, describe, and govern the data from various data sources |
| MongoDB | Database used to store application related information |
| Movate | Opening support cases on behalf of customers who reach out through toll free support line |
| Noma Security | Used for identifying and limiting prompt injection if enabled by the customer |
| Okta | Identity management services |
| OpenAI | Providing generative AI services, such as Large Language Models. |
| Salesforce (+Heroku, Slack) | Managing customer support cases and responding to customers about raised issues. |
| Snowflake (+Observe) | Used as a data warehouse for long-term storage of data and analysis |
| Twilio (+Segment, SendGrid) | Used by customers to send in-product notifications (SendGrid Service) and support voice communications |
| WorkFusion | Support ticket resolution |