27
Subprocessors disclosed
| Aiven | Provides search and data analytics functionality. |
| AWS | Cloud Service Provider for All Services |
| Azure | Hosts large language models used to provide generative artificial intelligence and natural language processing services. |
| Baseten | Provides hosting and inference infrastructure for open-weight AI models. |
| Cartesia | Provides text to speech generation for Forethought AI Agents Solve Voice. |
| Clearbit | Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. |
| Cloudflare | Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. |
| Confluent | Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. |
| Daily.co | Provides voice channel infrastructure. |
| Datadog | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. |
| Deepgram | Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. |
| ElevenLabs | Provides generative artificial intelligence and natural language processing services. |
| Fireworks AI | Provides hosting and inference infrastructure for open-weight AI models. |
| GCP | Cloud Service Provider for Zendesk QA, AI agents |
| Gladia | Provides natural language processing services for voice-related features. |
| GoodData | Supports analytics functionality in Insights. |
| Grafana | Provides logging and observability functionality. |
| Groq | Provides hosting and inference infrastructure for open-weight AI models. |
| Halon Security | Supports email filtering and security services. |
| Mistral AI | Provides generative artificial intelligence and natural language processing services. |
| MongoDB | Provides scalable database services used to host select Service Data. |
| OpenAI | Provides generative artificial intelligence and natural language processing services. |
| Paragon | Provides integration infrastructure platform services |
| Pusher | Supports live event handling and messaging services for system-wide notifications. |
| Sentry | Provides cross-platform error monitoring and reporting services. |