Merkle is an Adobe solution partner that provides customer care expertise. Specifically, they help customers get more tailored services from the Adobe Experience Cloud product by providing an integration with their Merkury Identity Solution product (that allows customers to get their own insights, optimized segmentation and breakdowns of profiles in accordance with what they want the Adobe Experience Cloud to deliver). Like our other customer care support services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route).
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