9
Subprocessors disclosed
| Anthropic | Anthropic provides large language models that Merge uses to enhance various services it provides to customers. |
| AWS | Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open-source databases. |
| Cloudflare | Web security, DDoS protection, and content delivery (CDN). |
| Looker | Enables the viewing of Customer Data including personal data via the Service. This is restricted internally via hard access controls and policies, and a limited subset of Merge employees is only able and permitted to access this data in response to support requests. |
| OpenAI | OpenAI provides large language models that Merge uses to enhance various services it provides to customers. |
| Pylon | Pylon is a hosted service that enables its customers to track support issues across various other platforms, such as email, messaging, and in-app forms. |
| Salesforce (incl. Heroku, Slack) | Slack ( Salesforce.com ) is a messaging platform Merge uses for internal collaboration as well as external communication with customers. |
| Sentry | Sentry is an error monitoring and remediation platform used to better understand and resolve issues encountered in our products. Incidental to the purpose of the error monitoring, Customer and End User data may be processed by Sentry. Example data includes Customer and End User IP addresses, linked account IDs, user names, email addresses, and other types of data processed by Merge. |
| Structify | Structify is an AI-powered tool that automates the collection and organization of data from various platforms into organized datasets for analytics and reporting purposes. |