Enables the viewing of Customer Data including personal data via the Service. This is restricted internally via hard access controls and policies, and a limited subset of Merge employees is only able and permitted to access this data in response to support requests. Location
OpenAI provides large language model services that Merge uses to process customer data in connection with Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis, issue diagnosis, and integration support.
Pylon is a hosted service that enables its customers to track support issues across various other platforms, such as email, messaging, and in-app forms.
Sentry is an error monitoring and remediation platform used to better understand and resolve issues encountered in our products. Incidental to the purpose of the error monitoring, Customer and End User data may be processed by Sentry. Example data includes Customer and End User IP addresses, linked account IDs, user names, email addresses, and other types of data processed by Merge.
Structify is an AI-powered tool that automates the collection and organization of data from various platforms into organized datasets for analytics and reporting purposes.